Frequently Asked Questions
Does the price include set up and delivery?
although additional fees may apply for areas farther out. Remember prices do not
include sales tax.
Do you deliver to other cities?
A: Yes, but once
again please be aware that due to rising gas prices and the possible need for an
extra truck and labor that travel fees can be quite high. Please call our office
for a current quote.
Does the standard 4 hour rental time include your set up time?
A: No. We arrive
early to set up so you get the entire rental time to play.
When do you set up?
A: That depends on
how many rentals we have that day. Generally we arrive 1-3 hours before the
rental time begins. If we have a lot of rentals that day, we may need to set up
as early as 4 hours in advance. If this is the case, we will call the Friday
before to confirm that someone will be at the party location.
We've rented some really dirty jumps from other companies in the past. Are they
always that dirty?
A: No. The jump
should be clean when you get it. [company name] cleans and disinfects after
Do we have to keep it plugged in the entire time?
A: Yes. A blower
keeps air in the jump unit the entire time. Once unplugged they deflate. That's
why we require an outlet within 50¥ of the unit or a generator. Longer cords can
pop your circuit breaker so we bring our own heavy duty cords.
What about parks? Do parks have electricity?
A: We love setting up
at parks but most parks do NOT have electricity. If you want to set up at a
park, you must rent a generator. We rent generators at a reasonable cost. Also,
parks are first come, first serve so get your spot early in the day.
What payments do you take?
A: Cash or Credit
Cards. If paying by cash, please have exact change as our drivers do not carry
What if we need to cancel?
A: Please check out
our policies page for details.
Do you require a deposit?
A: Yes all orders
require a $50 Credit Card deposit. The are fully refundable if you cancel your
order at least 8 days prior to your rental date. If you cancel between 2-7 days
prior to your rental you will be given a rain check that is good for 1 year.
How big are the jumps?
A: Most of our jumps
(all of our character jumps for example) are 15¥x15¥ which is a little bigger
than many companies rent. Please note the space required for each jump (listed
near the large picture) as some are VERY big and require extra space. When in
doubt, measure your space to make sure it will fit. Jumps need room to be staked
and they need room for the blower and can't rub against walls or trees as this
may damage the jump. The sizes listed with each jump include the space needed
for stakes etc. If you have stairs or a tiered backyard, please call our office
to discuss options for setup.
What about the big jumps? Any special requirements?
A: Check the
requirements listed with each jump. Also, make sure you have at least a 4¥
access to the area where it will be set up. The jumps can weigh up to 650 pounds
so we need a clear path with ample room.
What surfaces do you set up on?
A: We can set up on
Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry,
we can't set up on any type of rocks as the constant rubbing will wear through
the vinyl jumps.
Can we see a copy of your contract and safety rules?
A: Yes. There is a
link in your receipt once you've ordered or you may contact our office.
Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You
are not responsible for normal wear and tear on our units. Seams may develop
tears in high traffic areas over a period of time. If this happens please alert
us at once so we can remedy the situation. If however, damage occurs due to
failure to follow our safety rules or negligence (i.e. not turning off the
blower in high winds) you will be responsible for all damages up to and
including replacement of the unit/blower etc which can cost thousands of
dollars. We don't want you or us to be in that situation which is why we have
you sign and initial on all of our safety rules so that you can be the trained
Still have a question? Call or Write: firstname.lastname@example.org 334-759-0861